Customer’s Return and Refund Policy

 

 

Thanks for shopping at VIOIS
If you are not entirely satisfied with your purchase, we're here to help.
Please read this policy carefully. This is the Return and Refund Policy 
of VIOIS.

 

Returns


You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

 

Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

 

Shipping


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us


If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@viois.com

 

Returns Address:

 

VIOIS

6230 Wilshire Blvd. Ste 101
Los Angeles, CA 90048

United States

 

 

 

 

Wholesale Customer’s Return and Refund Policy

 

 

 

VIOIS wholesale customers have up to 15 days after receiving their shipment to return an item.

If there was no error on the order, wholesale products can not be return and refund.

 

Returns are processed in the order in which they are received and allow 10 Business Days for normal processing of all returns. Once a return has been processed, also allow up to 10 business days to receive a credit or refund on your credit card billing statement, depending on your bank's or credit card's processes.

 

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@viois.com

 

Returns Address:

 

VIOIS

6230 Wilshire Blvd. Ste 101

Los Angeles, CA 90048

United States

 

 

 

 

 

 

 

 

 

 

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